Revolutionising document processing at Confides AG with DeepBox.

Challenge

Streamlining time-consuming manual processes.

For over 30 years, Confides AG, a prominent fiduciary company in Basel, Switzerland, has provided tailored business solutions for small and medium-sized enterprises (SMEs). But despite the integration of advanced tools like web-based ERP software, smartphone apps, and e-banking, Confides AG identified a significant gap in their IT ecosystem. Their document workflow, heavily reliant on paper-based processes, remained manual, time-intensive and labour-intensive.

The absence of an intelligent electronic document storage system not only contributed to high administrative costs but also limited their ability to scale operations and manage increased client demands. Without sufficient human resources to handle growing workloads, it became imperative to find a solution that could deliver comprehensive digitisation, automation, and scalability.

Solution

Simplifying document storage and processing with DeepBox.

To tackle these challenges and take another leap forward in their digitalisation, Confides AG implemented DeepBox, the cutting-edge tool for electronic document sharing and fully automated workflows. The transition to DeepBox was remarkably easy, integrating effortlessly into existing processes and requiring minimal technical expertise from Confides. And setting up individual boxes for each client was an uncomplicated process, ensuring that personalised solutions could be scaled as needed.

The user-friendly DeepBox interface provides multiple ways for Confides clients to upload documents, allowing clients to take a picture using their smartphone, drag-and-drop, or even send documents directly to their dedicated DeepBox, where the document is read and processed with integrated DeepO data-capture AI.

The tagging and metadata features in DeepBox enable swift and easy document retrieval, significantly enhancing operational efficiency. By automating previously manual workflows, DeepBox immediately addressed operational pain points, paving the way for real-time bookkeeping and stress-free document management.

“DeepBox is the ideal tool for a fiduciary company to begin building digitally supported client relationships.”

Lukas Rudolf
Finance and accounting specialist, Confides AG

Results

Efficiency gains and enhanced client satisfaction.

By adopting DeepBox, Confides AG has achieved game-changing results in efficiency, cost-effectiveness, and customer satisfaction. Labour-intensive manual document processing became a thing of the past, enabling real-time processing that continues to significantly reduce turnaround times.  

These efficiencies have allowed Confides AG to manage a growing number of clients without expanding their staff – a crucial advantage in meeting rising client demands while maintaining exceptional service quality. By eliminating paper-based workflows, the organisation also reduced administrative overhead and bookkeeping costs.  

DeepBox’s secure Swiss-based data storage has provided clients and fiduciaries with peace of mind, knowing sensitive financial data is handled with the highest levels of privacy and compliance. With an average of 600 documents processed per client, DeepBox has proved invaluable in optimising internal workflows, reducing the administrative burden on clients and enhancing relationships.